Telehealth

Visits are completely secure and can be conducted on any cellular data or wifi (preferred) enabled smartphone or tablet – not a laptop. To schedule a virtual visit you must have an active MyChart account. If you do not have an active account, PLEASE call the office to schedule your virtual visit.

  • Virtual Visit Instructions
  • We recommend that you use a smartphone or tablet. Both Apple (iPhone, iPad) and Android (Fire tablet, other Smartphones) are supported
  • You will need to have a MyChart account and the MyChart app and Zoom app downloaded.
  • You MUST have these applications installed if you plan on using a smartphone or tablet. It will not work through a browser on these devices.
  • You can also use a laptop or any desktop computer that has internet, a camera, and a speaker/microphone, but security on these devices can sometimes cause problems with virtual visits.
  • Here is a tip sheet on How to Set Up Your Smartphone for Virtual Visits

Preparing for a Visit

  • Choose an area with good lighting
  • If you have a rash or other physical finding, please try to send clear pictures before the visit. The camera on your phone has better definition than the video camera using Zoom
  • How to Upload Documents or Images Through MyChart
  • Please have any materials you need ready before your visit
  • Have questions prepared to ask your provide
  • Use a stable Wi-Fi connection, avoid using cellular data
  • If possible, please weigh your child before the visit
  • You will need to complete your Pre-visit validation before starting the Telehealth visit. Please log in at least 10 minutes before the visit to complete this
  • Here is a tip sheet on Pre-Visit Validation